Returns & Refunds

30-day returns

You may request a return within 30 days of receiving your item. Outside the statutory cancellation period, non-faulty items returned under our additional goodwill policy should be unused and in resaleable condition, with original packaging where reasonably possible. This does not affect your legal rights.

How to arrange a return

Email info@zapaccessories.com with your order number. We will provide the return address and instructions. Please request the correct address before posting your item.

Your legal right to cancel

For most online purchases, you may cancel without giving a reason within 14 days after receiving the goods (or the last item if delivered separately). Notify us clearly by email. You then have another 14 days to return the goods. You may inspect items as you would in a shop; a lawful deduction may be made for unnecessary handling that reduces their value. Original packaging is not a condition of your statutory right.

Return postage

For non-faulty change-of-mind returns, the customer pays the direct return-postage cost. We recommend retaining proof of postage. If an item is faulty, damaged, incorrect or not as described, contact us so we can arrange an appropriate remedy, including return postage where required by law.

Refunds

For a valid statutory cancellation, we refund the goods and the standard outbound shipping charge paid (if any). Refunds are made to the original payment method without undue delay and no later than 14 days after we receive the goods or evidence of their return, whichever is earlier, as required by law. For returns accepted under our additional 30-day goodwill policy, we will confirm the refund following inspection, without affecting statutory rights.

Faulty or incorrect goods

Your UK statutory consumer rights apply to goods that are faulty, not of satisfactory quality or not as described, including applicable repair, replacement and refund remedies. Please contact us promptly with the order number and details.

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