Frequently Asked Questions
Answers to common questions about shopping with ZAP Accessories. Can't find what you need? Get in touch.
Ordering & payment
How do I choose the right iPhone case?
Use the Find your iPhone case selector on our homepage, or browse Shop by iPhone. Select your exact iPhone model before ordering: sizes and camera openings differ between models.
Can I change or cancel an order?
Email info@zapaccessories.com as soon as possible with your order number. We will try to help before dispatch. Your statutory cancellation rights still apply; see our Returns & Refunds page.
Is checkout secure?
Payments are processed using the secure payment services available at checkout. We do not ordinarily receive or store full payment card numbers.
Shipping & delivery
Where do you deliver?
We currently deliver to UK addresses only. We cannot ship orders outside the United Kingdom.
How much is delivery?
Royal Mail First Class delivery costs £2.99 for orders below £30 and is free on orders of £30 or more.
When will my order arrive?
Orders are dispatched one working day after they are received. Royal Mail First Class delivery is estimated at 1–2 business days after dispatch. These are estimates rather than guaranteed arrival dates. Working days exclude weekends and UK bank holidays.
My parcel hasn't arrived. What should I do?
Contact info@zapaccessories.com with your order number. We will investigate the delivery and help resolve the issue.
Returns & refunds
Can I return a case if I change my mind?
We offer a 30-day returns policy, subject to the conditions in our Returns & Refunds page. Your statutory 14-day online cancellation rights are unaffected.
Where do I send a return?
Please email info@zapaccessories.com with your order number for return instructions and the correct returns address. Our registered office is not the returns address.
What if I receive a damaged, faulty or incorrect item?
Contact us promptly with your order number and details, ideally including photos. We will help arrange an appropriate remedy in accordance with your UK consumer rights.
Cases & compatibility
Are your cases compatible with MagSafe?
Our WaveSilk Silicone Case is MagSafe compatible. Check each product's description for compatibility, as features may vary between case designs.
Will a case for one iPhone model fit another?
Not necessarily. Even similar-looking iPhone models can have different dimensions and camera layouts. Always select the exact model shown on your iPhone or in its device settings.
What colours are available for WaveSilk?
WaveSilk currently comes in Black, Grey and Lavender. Availability is shown on the product page for your chosen iPhone model.
Still need help? Visit our Contact page or email info@zapaccessories.com.